We recommend that you familiarise yourself with the process on the cover4students website, including the terms and conditions. To make an insurance claim, please follow these steps:

  1. complete the claims form on the website
  2. contact your residence reception and tell them about your claim. The insurance company will require validation from the University before processing the claim.
  3. in the event of theft, malicious damage, vandalism, or any other criminal activity, you must report the incident to the police within 24 hours of discovery.
  4. when making a claim for theft or loss, you will be required to provide the following information:

- the time of the incident 

- the name of the person who discovered it

- the police officer and police station informed

- a list of missing items

- the method by which thieves gained entry

- Crime reference number

Claims will be settled on a "new-for-old" basis, meaning that all insured items (excluding clothing, linen, and rented household goods) will be replaced with new items at current prices, regardless of age or condition.

Note: Proper documentation is crucial to a successful insurance claim. Make sure you have all the necessary information and follow the steps outlined above.